We identified the need to engage with younger customers. The goal? Interact with this typically underinsured cohort in a way that highlights the relevancy of Life Insurance to their respective life stage, ultimately encouraging millennials to consider insurance cover. We developed an omni-channel campaign around the concept of ‘adulting’ and the endless responsibilities that come with it. Using an Outgrow integration we built a quiz on the Cigna site, which assessed the users’ adulting ability. The questions gave us insight into the users’ life stage, such as whether they owned a house or had children. This data means we now have the opportunity to create a great PR campaign. To drive traffic to the quiz, we tapped into a pre-qualified radio audience and amplified campaign messaging through promotional trailers and posts on the radio’s social platforms. We incentivised participation - users were in to win one of 5 $500 cash prizes. We transferred email leads to Marketo lists, cookied all landing page visitors and added users to remarketing lists. Personalisation was key. We weaved the adulting narrative through a Facebook remarketing journey and a drip email campaign. We served users custom creative based on their ‘adulting type’ and leveraged the users’ quiz answers to craft tailored email copy. The campaign generated 2856 leads at a CPL of $3.50. Our social media content reached 15K, of which 588 commented. 63% of the campaigns’ audience were below 34 years of age - a 90% improvement on the Cigna site’s average user age!
Contributors:
Chief Marketing Officer: | Vince Warnock |
Digital Marketing Manager: | Nathan Meffan |
Senior Marketing Specialist: | Lisa Campbell |
Senior Content Producer : | Blair Kemp |
Content Producer: | Jordan Malthus |
Client Service Manager: | Sam harris |
Experience Optimisation Lead: | Q Walker |
UPRISE DIGITAL
Location: New Zealand