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Contributors:

IT CEA – eChannel Director :	Tariq S. Alhuzaimi
QA & Release Manager:	Ibrahim Alghamdi
Virtual Channels Section Manager:	Abdullah F. Alzuhair

STC

Website: www.stc.com.sa

Location: Saudi Arabia

About the Agency:

Our Vision is Customer First “To be recognized as the ICT leader, providing comprehensive innovative services and solutions, earning customer trust and enriching society” Customer First We serve our customers passionately – external and internal Listens to customers, seeks data to understand and serve their needs. Always links daily work priorities and decisions to how they will impact the customer most. Gets it right first time, on time, exceeding customer expectations. Innovation I capture the new and deliver it to our markets Tracks competition, latest global trends and brings the best ideas to market Abides by procedures yet continually takes action to simplify and improve them Takes calculated risks and learns from mistakes Lead with agility I am an agile leader who performs in a changing world Has a can do attitude, values speed of action, never stops learning Makes clear decisions and takes ownership for results without blame Delegates to and empowers others Build Trust Build Trust I say what I think, do what I say and do it well Delivers on promises and follows up Encourages two way communication and speaks own mind Evaluates, promotes and compensates transparently and merit based only Acts with integrity- never uses one’s job for unjustified gain for self, family or friends One STC We collaborate to deliver STC’s vision Responsive to STC’s priorities Not siloed– works with others up/down and across STC to deliver Cares for, grows and gives structured feedback to others